Welcome to my blog. Why, you ask, would I institute yet another blog when there are already a billion blogs online as it is? Because I need to get a few things off my chest. Instead of standing on the corner screaming like a crazy person, this is a much safer outlet for me to bitch, and, unlike the corner, I am not subject to changing weather patterns. Just like Twisted Sister, I am mad as hell and I'm not going to take it anymore!
Basically I am sick to death of the complete lack of customer service in this country. As a consumer, I expect a certain level of service and consideration. The level of service I expect is proportionate to the expense of the goods or services. (for example, I don't expect the same level of service from McDonald's that I do from, say, The Russian Tea Room). I expect corporate accountability, and also some customer loyalty.
Let me also mention here that I do not subscribe to the school of thought that the customer is always right. Contrary to popular lore, the customer is almost never right. (This is because although individuals can be smart, people are stupid. But that is another rant for another time). However, when the customer IS RIGHT, I expect the company to respond accordingly.
Nothing pisses me off more than after having worked to earn money, I have to work to spend it, or even worse, to be taken advantage of and then made to feel as if getting screwed was actually a favor to me. I have plenty of examples, as I am sure you do too. (Feel free to share you consumer nightmares.) If the most powerful advertisement is word of mouth, then the opposite is certainly true, and if I can save just one person from being f+^*ed over by corporate America, then my work here is done.
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